Shipping policy
Thank you for shopping with Medicinal Tualang. This Shipping Policy explains how we process, package, and deliver your order.
Order Processing
All orders are processed within 3–5 business days (excluding weekends and public holidays) after payment confirmation. During peak periods or promotional sales, processing may take slightly longer — we’ll notify you by email if there’s any significant delay.
Once your order has shipped, you will receive a confirmation email with a tracking number.
Shipping Destinations
We proudly ship worldwide. If you are located outside of our standard delivery zones, please contact us at [insert support email] before placing your order and we will do our best to accommodate you.
Shipping Rates
• Free shipping on all orders.
Estimated Delivery Times
Delivery times vary by destination and begin from the date your order ships (after the 3–5 business day processing window).
Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, and customs clearance fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Medicinal Tualang has no control over these fees and cannot predict their amount — please check with your local customs office for more information.
For international orders, your shipment may be subject to import duties, taxes, and customs clearance fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Medicinal Tualang has no control over these fees and cannot predict their amount — please check with your local customs office for more information.
Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey. If you haven’t received tracking information within [insert X] business days of your order, please contact us at nirvana.ts@gmail.com
Lost, Delayed, or Damaged Shipments
If your order arrives damaged, or if it has not arrived within the estimated delivery window, please contact us with your order number so we can investigate with our courier and arrange a resolution.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at [insert support email] — we can only make changes before the order has shipped.
Contact Us
For any questions about your shipment, reach us at:
📧 nirvana.ts@gmail.com
🌐 www.medicinaltualang.com